Service / AI and Automation
AI Chatbots & Agents
Conversational and agentic AI that actually resolves what a customer needs.
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We build chatbots and AI agents that do more than deflect tickets with vague answers — they're grounded in your actual knowledge base and systems, so they can genuinely resolve what a customer or employee needs, and hand off to a human cleanly when they can't.
This spans simple support chatbots through to multi-step agents that can take real actions — checking order status, updating a record, scheduling something — not just answering questions about them.
Business problems solved
A support team drowning in repetitive, answerable-from-the-docs questions. A chatbot that's already live but frustrates users because it can't actually do anything or gives generic, ungrounded answers. Internal teams who need quick answers from scattered internal documentation.
Our approach
We ground every chatbot in your real content — help docs, product data, internal wikis — via retrieval, so answers are based on your actual information, not the model's general knowledge (and its tendency to confidently invent things when it doesn't know). For agents that take action, we scope exactly which actions it's allowed to take and build in confirmation steps for anything consequential.
Every bot has a clear, well-tested handoff to a human for anything outside its scope — a bad handoff experience is often worse than no bot at all.
Technologies & tools
- OpenAI API
- Anthropic API
- LangChain
- Vector databases
- Intercom
- Zendesk
- Twilio
Process
- 01
Scope the bot's job
Define exactly what it should handle, and what it should hand off — precisely.
- 02
Ground it in real content
Connect it to your actual docs, product data or systems via retrieval.
- 03
Build the conversation flow
Design for the real ways people phrase things, not just the ideal phrasing.
- 04
Test against real questions
Run it against your actual support-ticket history before launch.
- 05
Launch with monitoring
Track resolution rate and handoff rate from day one, and tune from there.
Capabilities
- Answers grounded in your actual content, not general knowledge
- Multi-step agentic actions where appropriate (not just Q&A)
- Clean, tested handoff to a human agent
- Multi-channel deployment (web, WhatsApp, in-app)
- Conversation analytics and resolution-rate tracking
- Guardrails against off-topic or inappropriate requests
Frequently asked
Talk to an expert.
Tell us what you're trying to move. We'll tell you whether AI Chatbots & Agents is the lever.