Service / Software Development
Maintenance & Ongoing Support
Keeping what we build (or what you already have) reliable and current.
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Software isn't finished at launch — dependencies go out of date, traffic patterns change, and small issues compound if nobody's watching. We provide ongoing maintenance and support for applications we've built, and for existing systems we're brought in to take over.
This covers everything from security patches and dependency updates to bug fixes, performance monitoring, and the small feature requests that come up once real users start using the product.
Business problems solved
An application that was built well but hasn't been touched since launch and is quietly accumulating security and compatibility debt. A small but growing backlog of bugs and requests with no one dedicated to working through it. The stress of not knowing whether the site is actually up and healthy right now.
Our approach
We start with an audit of the current system — dependencies, security posture, performance, and what's actually broken versus just requested — so priorities are based on real risk, not guesswork. From there, it's a predictable cadence: monitoring and alerting run continuously, and updates/fixes ship on a regular schedule rather than in a panic.
Technologies & tools
- Sentry
- Datadog
- GitHub Actions
- Dependabot
- AWS CloudWatch
- PagerDuty
Process
- 01
Audit
Assess the current codebase, dependencies, security posture and known issues.
- 02
Stabilize
Fix any critical or high-severity issues found during the audit first.
- 03
Set up monitoring
Error tracking, uptime and performance monitoring, with alerts that reach a real person.
- 04
Ongoing cadence
Regular dependency updates, bug fixes and small enhancements on a set schedule.
- 05
Quarterly review
Step back periodically to review what's working, what's not, and what's next.
Capabilities
- 24/7 uptime and error monitoring with real alerting
- Regular security patches and dependency updates
- Bug fix and small-enhancement backlog management
- Performance monitoring and optimization
- Monthly or quarterly reporting on system health
- Emergency response for critical issues
Frequently asked
Talk to an expert.
Tell us what you're trying to move. We'll tell you whether Maintenance & Ongoing Support is the lever.